2005 Award Winner

Client: London Borough of Tower Hamlets

Judges Comments: 

"This project involved repairs and renewals on an inner city council housing estate in London. The substantial works were carried out around residents who continued to live in their homes.

There was a very close and pro-active working relationship between residents and the site manager and the full-time resident liaison officer. Residents had access to a well equipped respite room which allowed them to vacate their homes for short periods should they wish. When lifts were taken out of service residents received help with shopping and push chairs. Noisy work was carried out during two daily window periods and there was no weekend working.

All waste was segregated and there was strong emphasis on making the site compound and hoarding as attractive as possible. High priority was given to developing relationships with local schools, and this included carrying out minor works on their behalf.

The emphasis on good quality resident relationships ranged from extensive one-to-one working to a company sponsored Halloween party in a local community centre.

This contractor has developed a very impressive model for working around residents, and the project demonstrated this in practice."

Site monitored by: Richard Gee MSc ARICS

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